bd65 Privacy Policy
We are committed to protecting your personal information. This policy explains how bd65 collects, uses, and safeguards your data when you use our platform in Bangladesh.
bd65 operates as a trusted online casino and sports betting platform for players in Bangladesh. This Privacy Policy governs the collection, processing, storage, and disclosure of personal data that you provide to us or that we collect when you access and use our services available at bd65.one.
By registering an account or using any feature of the bd65 platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the platform immediately.
This platform is intended for adults aged 21 and above who are located in Bangladesh. We take every reasonable measure to ensure that your personal and financial data is handled with the highest standards of security and confidentiality.
Our Privacy Commitments
All data is transmitted using industry-standard SSL encryption to keep your information safe.
We never sell, rent, or trade your personal information to third parties for their marketing purposes.
We will never send unsolicited commercial messages. Communications are limited to service updates, verification, and optional promotions.
We clearly state why we collect each category of data and how it is used within our platform.
You may request a copy of all personal data we hold about you at any time by contacting our support team.
You can update, correct, or request deletion of your personal data by reaching out to the bd65 support team at any time.
Information We Collect
bd65 collects personal information in order to provide, operate, and improve our gaming and betting services for players across Bangladesh, including those in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, and Rangpur. The categories of personal data we collect are described below.
Account and Identity Information
- Full name, date of birth, and gender
- Email address and mobile phone number
- Residential address (city, district, Bangladesh)
- Government-issued ID document details for age and identity verification (KYC)
- Username, password (stored in hashed form), and account preferences
Financial and Transaction Information
- Mobile financial service identifiers (bKash, Nagad, Rocket, Upay wallet numbers) used for deposits and withdrawals
- Transaction history, deposit amounts in BDT, withdrawal records, and bonus usage
- Fraud prevention flags and responsible gaming activity records
How We Use Your Information
The personal data we collect is used for specific, legitimate, and limited purposes only. We do not use your data for any purpose not described in this policy. Our primary uses are as follows:
- Account registration, verification, and ongoing account management
- Processing deposits and withdrawals via bKash, Nagad, Rocket, and other BDT payment methods
- Providing customer support, resolving disputes, and responding to your enquiries
- Detecting and preventing fraudulent transactions, money laundering, and platform abuse
- Personalising your gaming experience, recommending relevant games and promotions
- Communicating service updates, security alerts, and (where opted-in) promotional offers
Sharing Your Information
bd65 does not sell, rent, or trade your personal information. We may share your data only in the limited circumstances described below:
Service Providers and Partners
We work with trusted third-party companies to operate certain aspects of our platform, including payment processors, game studios (such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi), customer support tools, and analytics providers. These parties are contractually bound to use your data only as necessary to perform services on our behalf and are prohibited from using it for any other purpose.
Legal and Regulatory Obligations
We may be required to disclose your personal information to comply with applicable laws, court orders, or regulatory requirements. This may include sharing data with financial authorities or law enforcement agencies in Bangladesh where legally mandated.
Business Transfers
In the event of a merger, acquisition, or sale of all or part of the bd65 business, personal data held by bd65 may be transferred to the acquiring entity. We will notify registered users of any such material change and ensure appropriate data protection standards are maintained throughout.
Cookies and Tracking Technologies
bd65 uses cookies and similar tracking technologies to provide a smooth, personalised experience on our platform. Cookies are small text files placed on your device when you visit our website. They allow us to remember your session, language preference, and platform settings.
We use the following categories of cookies:
- Essential Cookies: Required for core platform functions such as maintaining your login session and processing payments.
- Analytics Cookies: Help us understand how users navigate the platform so we can improve usability, fix errors, and optimise game loading performance.
- Preference Cookies: Remember your settings and choices, such as your preferred language, to personalise your experience on return visits.
Data Security
bd65 employs a range of technical and organisational measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include SSL/TLS encryption for all data in transit, hashed storage of passwords, restricted access controls for staff handling personal data, and regular security reviews of our systems.
While we take every reasonable precaution to protect your information, no internet-based system can guarantee absolute security. We encourage all bd65 users to use a strong, unique password for their account and to never share their login credentials with any third party.
Your Rights Over Your Data
As a user of the bd65 platform, you have the following rights regarding the personal data we hold about you. To exercise any of these rights, contact our support team at [email protected]:
- Right of Access: Request a copy of all personal data bd65 holds about you.
- Right to Rectification: Ask us to correct any inaccurate or incomplete personal data.
- Right to Erasure: Request deletion of your personal data, subject to legal retention requirements.
- Right to Restrict Processing: Ask us to pause the processing of your data in certain circumstances.
- Right to Object: Object to our use of your data for direct marketing or profiling purposes.
We aim to respond to all data rights requests within 30 days. In some cases, we may need to verify your identity before processing your request to protect against unauthorised data access.
Data Retention
bd65 retains personal data for as long as your account remains active, or as long as necessary to provide you with our services, comply with legal obligations, resolve disputes, and enforce our agreements. When an account is closed or data retention is no longer legally required, we will securely delete or anonymise your personal information.
Transaction records and financial data are retained for a minimum period required by applicable financial compliance standards. This is necessary to support audit trails, dispute resolution, and fraud investigation processes.
Third-Party Services and Links
The bd65 platform integrates with third-party game providers, payment gateways, and analytics services. While we carefully vet our service partners, bd65 is not responsible for the privacy practices of these external providers. Each provider operates under their own privacy policy, and we encourage you to review those policies independently.
bd65 may also display links to informational resources. Please be aware that once you leave the bd65 platform, this Privacy Policy no longer applies. Always review the privacy terms of any external site or service before sharing your personal information with them.
Children's Privacy
bd65 is strictly an adult platform intended for users aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that a minor has registered an account or provided personal data on our platform, we will immediately suspend the account and permanently delete all associated data. If you believe a minor has accessed our platform, please contact us at [email protected] immediately.
Privacy Policy FAQ
Changes to This Privacy Policy
bd65 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our services, operational practices, or applicable legal requirements. When material changes are made, we will update the 'Last Updated' date at the top of this page and, where appropriate, notify registered users via email or an in-platform notification.
Your continued use of the bd65 platform following the posting of an updated Privacy Policy constitutes your acceptance of the revised terms. We recommend reviewing this page periodically to stay informed about how we protect your information.
Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the way bd65 handles your personal data, please do not hesitate to reach out to our dedicated support team. We are available 24/7 and aim to respond to all privacy-related queries within 2 business days.
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